Once your order is placed, you'll receive a confirmation email with your order details. If you don't see it within a few minutes, please check your spam folder or contact us and we'll be happy to help.

We process orders quickly, so address changes aren't always possible. Please contact us as soon as possible at hello@koralab.fr and we'll do our best to update your details before your order ships.

Yes! We ship to multiple countries across Europe and beyond. Shipping rates and delivery times vary by destination and will be calculated at checkout.

Delivery times depend on your location. Within France, orders typically arrive within 3–5 business days. For international orders, please allow 5–10 business days. You'll receive a tracking link by email once your order has shipped.