Refund policy

Return & Refund Policy

We want you to feel confident in every purchase.

Due to the nature of our products and for hygiene reasons, we do not accept returns or exchanges once an order has been delivered.

However, if you receive:

• A damaged product
• A defective item
• Or an incorrect order

Please contact us within 48 hours of delivery at: contact@koralab.fr

Include:

• Your order number
• Clear photos of the issue

If your request is approved, we will offer:

• A replacement, or
• A refund (depending on the case)

Please note:

• Items must be unused and in their original packaging
• We do not accept returns for change of mind